|
date posted: 12/7/2009
Q.E.D Recruitment
Industry type: It Job
Town suburb: Cork City
Title: Technical support danish speaking
Description:
The role will provide resolution to Help Desk service requests within a timely manner and to demonstrate technical expertise
and exceptional customer service skills.
The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling
multiple assignments simultaneously as well as learning new skills and procedures. Experience Profile: previous help desk
experience and/or IT background. Fluency oral and written in English and Danish.
Key Accountabilities: Interact with
customers via telephone, e-mail and the web, providing technical support and problems solving abilities. Identify, evaluate
and prioritize customer problems and complaints.
Analyze customer problems and formulate plans of resolution. Utilize
all technical resources to solve customer problems. Serve as a point of escalation for other Help Desk.
Responsibilities requirements: Interact with customers via telephone, e-mail and the web, providing technical support and
problems solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems
and formulate plans of resolution. Utilize all technical resources to solve customer problems. Serve as a point of escalation
for other Help Desk.
Yearly salary: 19,500
Phone number: 0035314748350
Fax number: 0035314748356
Contact name: Owen Kennedy
|
